Refund policy
Our 60-Day Guarantee
We’re confident you and your pup will love PAK1 products.. If for any reason they’re not the right fit, we’ve got you covered with our 60-Day Worry-Free Guarantee.
Here’s How It Works
1. Give it for a fair shot
Give the product time to work. We recommend using it consistently at the recommended dosage for at least 30 days to see results.
2. If it’s not right for your dog, just let us know
Email us at info@pak1.co within 60 days of your first order with your order number. Tell us what happened — or don’t. There’s no catch.
3. Choose your resolution
We’ll offer you either:
- Store credit (your full purchase amount + a $10 bonus), or
- A refund to your original payment method
4. Keep the product
No need to ship anything back. Share it with a friend, donate it to a rescue, or keep it on hand. It’s yours.
5. We’ll process it fast
You’ll get your refund or credit within 7-14 business days.
What’s Covered
Our guarantee covers your first order of any PAK1 product and applies to:
- One-time purchases and the first shipment of a subscription.
- You can cancel reason: your dog didn’t like the taste, upset stomach, no visible results, changed your mind, or anything else
- You will get a full refund of what you paid for that first order (including any discounts or promos applied)
- One guarantee per product, per customer.
Your Questions, Answered
How long do I have to request the guarantee?
60 days from your first order of that product. That gives you plenty of time to see if it’s working for your pup.
Can I use the guarantee more than once?
You get one 60-day window per product.
Do I have to return the product?
No. You don’t need to send anything back. If there’s product left, feel free to share it with another pet parent or donate it.
Does it apply to subscription orders?
Yes. The guarantee covers your first order of any product, whether it’s a one-time purchase or the first shipment of a subscription. Just reach out and our team will take care of your refund and help you manage or cancel your subscription.
What if I used a promo code or got a discount?
You’ll get back exactly what you paid for your first order of that product. No surprises.
Do I need to explain why I want a refund?
We’d love to learn how you were using the product so we can improve, but it’s completely optional and won’t affect your refund.
Ready to Get Started?
Email us at info@pak1.co with your order number, and let us know if you’d prefer store credit or a refund.
We’ll take it from there. No friction, no fuss — just a promise that we stand behind every product we make.
Questions?
Reach out anytime. We’re here to help.
📞 1-844-747-PETS